Privacy Policy

Effective Date: March 25, 2024

Introduction

North County Cleaning Services ("we," "us," "our") is committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from our clients.

Information We Collect

We collect various types of information from our clients in order to provide our cleaning services efficiently and effectively. This information may include:

Personal Information: such as your name, address, email address, phone number, and payment details.

Service-related Information: including details about your cleaning preferences, scheduling, and any specific instructions or requests you provide.

Communication Information: records of any communications we have with you, whether through phone, email, or other means.

Usage Information: information about how you interact with our website, including IP addresses, browser type, pages visited, and other analytical data collected through cookies and similar technologies.

How We Use Your Information

We may use the information we collect from you for the following purposes:

Providing Services: to deliver the cleaning services you have requested, including scheduling appointments and communicating with you about your service preferences.

Customer Support: to respond to your inquiries, concerns, or requests for assistance.

Improving Our Services: to analyze trends, monitor the effectiveness of our services, and make enhancements based on client feedback.

Marketing and Promotions: to inform you about special offers, promotions, or other marketing communications that may be of interest to you. You may opt out of receiving these communications at any time.

Legal Compliance: to comply with applicable laws, regulations, legal processes, or government requests.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or IT support services. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Legal Requirements: We may disclose your information when required by law or in response to valid legal processes, such as court orders or subpoenas.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity as part of the transaction.

Data Security

We take the security of your information seriously and employ reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments of our systems.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

You have certain rights and choices regarding the personal information we collect from you, including the right to access, correct, or delete your information. You may also choose to opt out of receiving marketing communications from us. To exercise these rights or make any inquiries about your information, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.